If you are a member of 2MyTicket you have 2 options on locating your tickets 1) Login to your account > Click on the menu > Click on your profile > Click on 'My Events' tab > Select the event > Download 2) Check your email address! Everyone who purchases a ticket will receive an email with their tickets attached in PDF format - In this email, you also have to option to add your tickets to your wallet for a faster check-in at the time of the event - If you typed your email wrong please contact us immediately so we can fix the issue and resend your tickets Non-member of 2MyTicket will ONLY receive an email with their tickets attached in PDF format. You can still add the tickets to your wallet for a faster check-in process at the time of the event. Whether or not your a member and you still can't locate your tickets, please send us an email, chat with a live rep, submit a form, or call us to get your issue resolved.

Your order number will be attached to the email provided at the time of purchase. Your E-Tickets will also have the Order Number on the ticket. You may use this Order Number for requesting refunds, exchanges, confirming your order, etc.

Please fill our the from on our Contact Us page with your order number and one of our representatives will gladly help with this issue. Please be ready with the card info for a faster resolution. Be ready to be contacted via email, text message, or phone call.

In cases, certain transaction may be flagged as suspicious and we will automatically refund the fund to the original payment method used at the time of purchase. In these cases your order will be canceled and your tickets will be deleted from your account (if you're a member). If you believe this is a mistake on our end, please contact us using the form on our Contact Us page to submit a request to fix this issue as soon as possible. Please note that all suspicious transactions cases must be resolved 48-72 hours prior to the event.

In rare cases, you may see a double transaction in your card transactions. In most cases the double transaction will be refunded to your account immediately, if you see a double transaction in your account, please contact us via Email or Call Us for the fastest response.

Try resetting your password! Follow these simple steps to reset your password and log back into your account STEPS: Click the Login/Sign Up Button Click Login Select the Login with Email Select Forgot Password & enter your email You'll receive an email with a link to WIX - Type in your new password - Retype in your new password If you still can't login to your account please fill out the form on our Contact Us page with your Email.

Please click on this button to be prompted to the write page to delete your account. We're sorry to hear that you're leaving, if there is anything we can do better please leave us a message on what we can improve on.

Follow these simple steps to save your card to your wallet, for a faster, smoother checkout (note: You must become a member first) Login to your account Click on your account and select 'My Wallet' from the drop down Click on 'Add new card' Fill out the from with your card and personal info and click 'Add New Card' This will allow you to have a faster checkout than other guest. This a great way to take advantage of presales - early bird tickets. If you have any issues with adding your card to your wallet please send us an email with the error message to Support@gmail.com

Follow these simple steps to change any personal information on your account. Steps Login to your account Select your profile and select 'My Account' Here you can change anything form your name, email, phone number, etc.

Follow these simple steps to change email notifications and Wix invoices Login to your account Click on your profile and select 'Settings' Click on the toggle to turn off Inbox Notification & Wix Invoices (all notifications are automatically on)

All transfers must be made 48 hours prior to the event! For some events we must have a 72 hour notice (NO transfers will be made the day of the event) You can easily transfer your tickets to someone else by providing: - Your order number - Full Name - Email - Phone Number - Last 4 digits the card used at the time of purchase - Recipient Full Name - Recipients Email - Recipients Phone Number By providing all of this information in an email to (Support@2MyTicket) we will gladly transfer these tickets for you.

All purchases are final. In certain circumstances event organizers may allow refunds. EVENT CANCELED In the case an event is canceled there is no action required! Refunds will be automatically sent to the payment method used at the time of purchase. Expect refund to return to your account 7-14 business days. Refunds will only include the ticket prices, all the fees are NON-REFUNDABLE even if the event is canceled. EVENT POSTPONED / MODIFIED If the event is, postponed or moved the tickets you purchased will still be valid at the moved/postponed event. In the case an event is postponed or modified the event organizers will notify us if they have approved Refunds. Once they approve Refund, we will Refund the funds back to the original payment method used at the time of purchase. Expect refunds for postponed/modified event to return to your account 14-21 business days.

All exchanges must be made within 24 hours away from the event! Some venues may require 48-78 hour notice. Email us with your request and we'll get back to you as soon as possible. All exchanges must be equal to or greater price than your current tickets All exchanges must be within the same event or a similar event in the same area. NO EXCHANGES for other events in different states.

You may be eligible to upgrade your tickets as long we get a 24 hour notice. Some events may require 48-72 hours notice. Email us with your request and we'll back to you as soon as possible